FAQs

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@jackcatte.com
We accept all main payment methods online, and supports all currencies. If you choose the "Buy now" botton on product page, you will be directed to the PayPal login page straightforward.
Yes, you can choose the PayPal option and you will be asked to fill in your credit card information to fulfill the transaction.
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved.
Basically, the final amount you will pay is just the price of the product plus shipping (if you choose a paid shipping). There is no tax on all orders
No, there is no tax charged on all your orders
Generally, we will dispatch your order the other day since the date you placed the order. However, we may need to wait for 1-2 days for the stock at times.
Shipping takes 1-3 weeks depending on location. Some distant areas can take a bit longer. But we will get to you.
Because the post office handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive.
We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
We will email your tracking information as soon as your order has shipped. Usually your tracking number will be updated 3-7 days after your order has been shipped. You can track your order on our website
You can just login into your account to cancel your order, our service team will be in touch soon to confirm your activity and arrange for the refund.
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. We reserves the right to deny any return request. You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable
Yes, we provide 24/7 online customer serivce, you can just send your demand to our team, we will be in touch within 24 hrs
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